SHIPPING AREA / ADDRESSES:
• Shipping Area: USA (50 States)
We ship only to physical addresses in the USA. We do NOT ship to any of the following:
• PO Boxes, APO, DPO, or FPO addresses
• USPS Mail Box, FedEx Mail Box, any other type of public Mail Box
• US territories other than 50 states
• International courier or transportation/shipping centers in the USA including
• Shipping Carriers: UPS / USPS
SHIPPING COST & DELIVERY TIMES:
Our business time is Monday - Friday Pacific Time (excluding U.S. federal holidays)
The order must be placed by 12 pm PST to start processing the same day. Processing time typically processes within 2 business days (Monday – Friday). During the holiday season, shipping may take longer. Any order after 12 pm PST will roll over to the next business day to process.
If you wish to change the shipping address during the shipping process, there will be an additional $15 service fee applied to your account.
To avoid any complications with your delivery, we suggest double-checking and confirming your Shipping Information and Address is correct, deliverable, and complete (suite number, apt number, room number, zip code, etc.)
According to California laws, local sales tax will be applied to the California residential address with their orders.
• Shipping Fee (50 States)
We offer Free USPS/UPS Shipping for orders $50 or over (excluding taxes) in the U.S. in all 50 states, or a discounted rate of $8.00 for orders less than $50.
STANDARD SHIPPING via USPS or UPS
• Orders $49 and Less $8 Flat Rate
• Orders $50 and over FREE
• Orders more than $100 will be shipped with Signature Required Service with or without the customer's request in order to avoid lost packages after the delivery.
• Delivery times are based on USPS / UPS estimated, there is not 100% guaranteed to arrive within the estimated time frame.
• Please check on your order status to track the most updated time frame.
• There will be an additional $15 fee apply to your account if you request the mailing address change during the shipment processing
• The above shipment rate only applies to domestic ground packages under 30 lbs.
• At Moist Diane USA, we apologized that we currently DO NOT ship to the Following:
PO Box, APO, DPO and FPO
International address other than USA
International courier or transportation/shipping centers in the USA
US territories other than 50 states
• Ship to Hawaii and Alaska
Orders shipped to Alaska and Hawaii generally take longer. We use only USPS to ship to Hawaii and Alaska. We do not offer expedited shipping.
Credit card funds authorized for the purchase will be captured only when your order ships from our warehouse. Orders typically ship within 1-2 business days from the time they are received.
Once you’ve placed your order, we will send you a series of emails.
The first is an Order Confirmation email, which will contain all your order details. The second will let you know when your order has been processed.
The third will let you know your order has been sent for delivery. After you receive the third email, you can track your order, using your order tracking number, by following this link: ORDER STATUS.
• Unsuccessful Delivery:
Moist Diane USA shall not be liable for any lost, stolen, or damaged packages or for any delay caused by act or default of the shipping carrier. Moist Diane USA is responsible for orders until they leave our warehouse facility only. Once tracking is received, it is between the shipping company and the customer to ensure the goods arrive safely.
It is the customer's responsibility to provide a correct and accurate shipping address and information. Any charges or losses incurred by Moist Diane USA in the process of re-routing or making an address correction will be the responsibility of the customer. Moist Diane USA will make every attempt to contact the customer in advance to avoid additional shipping charges if possible. Please be sure to receive and sign for the package to avoid any loss of products. If delivery is attempted and the driver is unable to deliver the package, the shipping company will return the package to Moist Diane USA. Any charges incurred by Moist Diane USA due to unsuccessful delivery will be the responsibility of the customer.